Hi, 

 

I have the Gaga Iphone app and thinks it's really great, but over the last say, two weeks, I (and at least one other FM) have been having trouble with an intermittent blank (black) screen. It happens when I go to *Jump to Last Post*. Gaga loads fin, the forum loads fine, the individual threads load Ok, but when I try to get to the last posters (either by the Jump facility or by scrolling down) I am greeted with a totally black screen.  It doesn't happen on all threads, and it doesn't happen all the time I wondered if it was either the size of the thread, or an excess of graphics that was causing it.  Anyway, it's very annoying so I thought I would ask/inform you about it.  Thank you.

 

PS I have an Iphone 3G and I believe the other FM that mentioned it has a 4G... 

 

 

 Keeper of the Darnellian Naughty Step

Original Post
Originally Posted by Rosemary O'Neill:

Thanks for letting us know...I've forwarded this to the proper authorities for investigation (wow, that sounded official).

 

Have a good weekend!

LOL... thanks Rosemary It's getting really quite bad now..... Have a nice weekend yourself.

The bus stop has been the worst for me, but it happens in any thread at random times I have a theory that it happens more when photos are pasted in, and this seems to happen regardless of whether the thread is 2 pages long or 100 The other day I snaffled the bus stop to see if a fresh page would then load- which worked great, I could see the thread again Hope this is helpful to you, thank you for all the work you do to keep our forum alive

I wonder if the problem may be caused by the antivirus/firewall software used by people with their iPhones (assuming they are using such software). Baz's description of the problem has similarities with the random nature of the bug reported elsewhere with sometimes not being able to reply to quotes. I suspect that the quoting bug is due to antivirus scanning taking place at the same time as a page is loaded which causes the page not to be properly loaded.

 

This would explain why some people have these random problems and others don't. I don't have an iPhone so can't test this out.

Originally Posted by Lori:

Also, I just tried to re-create the issue, but can't get it to do that for me. Is there a particular thread? I was looking at some of the larger threads that we have...

Sorry Lori, I've only just seen this.... The threads I have had probs with are the Penthouse, The Bus Stop, and a couple of other biggish threads....

Originally Posted by El Loro:

I wonder if the problem may be caused by the antivirus/firewall software used by people with their iPhones (assuming they are using such software). Baz's description of the problem has similarities with the random nature of the bug reported elsewhere with sometimes not being able to reply to quotes. I suspect that the quoting bug is due to antivirus scanning taking place at the same time as a page is loaded which causes the page not to be properly loaded.

 

This would explain why some people have these random problems and others don't. I don't have an iPhone so can't test this out.

Yes, it is a bit like that El Loro.....  I am not sure about the Iphone, but I certainly have a firewall on my laptop...... I also ca't help but wonder if it is linked to the picture/photo posting...... cos that certainly seemed to mess things up at one time.... although not recently.

Hi, El Loro: I wasn't even aware that there IS antivirus/firewall software for the iPhone...but if there IS, the vast majority of users are not using it.

 

I'm just gonna hang tight and let the developers do what they need to do, when they can do it.

 

It's more likely linked to images and their size....but again, I'm not a developer, nor do I play one on TV.

Originally Posted by Lori:

Hi, El Loro: I wasn't even aware that there IS antivirus/firewall software for the iPhone...but if there IS, the vast majority of users are not using it.

 

I'm just gonna hang tight and let the developers do what they need to do, when they can do it.

 

It's more likely linked to images and their size....but again, I'm not a developer, nor do I play one on TV.

 Thanks Lori

Hey, Baz and Summer (and anyone else who may be suffering from this):

 

We're still having trouble reproducing this error. Can you please tell me  which version of the operating system you are using? I apologize if you've told me this before. I know that Baz has a 3G: that's a 3G and not a 3Gs? And Summer is an iPhone 4?

jujubedoo:

 

What version of the OS are you using? To find out, on your phone, do this:

Settings>>General>>About>>Version

What number is there?

 

Also, on the quote thingy, I presume you aren't talking about the iPhone app, since it's not available on the app?

 

It's pretty simple: if you click the quotes icon (bottom right of each post), it'll automatically bring up a posting screen with the entire post quoted. Delete what you don't want, if any, and then click outside the colored box to add your own comments.  The plus icon next to the quote icon is for multi-quoting--you can quote several posts in one reply.

On the Ben's Buddies current page, at the present moment, there are no pictures or video clips posted there, though Summer has had the grey screen appearing today when looking at that page. I don't know if adverts appear on the iPhone app, but if they do, could that be behind Summer's problem? Different adverts appear each time a page is loaded, so it could explain why sometimes Summer gets a grey screen, and sometimes not.

I don't believe there are any ads on the iPhone app, but it could be because I don't see them (as an admin). Summer, are there ads?

 

There is a fix for this problem in a release that is due out this week. Hopefully you'll see an improvement, then.

Even if the adverts don't appear on the iPhone app, it is possible that the coding does include the coding lines for these adverts. Some of the adverts which appear do require Flash Player (such as the Google Chrome one and the StopZilla one), others don't. This would then explain the intermittent nature of this problem. Let's hope the update this week fixes this.

 

(in Firefox, right click on the advert comes up with a menu, on some there is an option "About Flash Player...", on other ads, no such option).

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