I ordered a new American fridge freezer through appliances Direct 2 weeks ago (due to be delivered next tue) They've just emailed me saying the item is no longer available! I rang and there is nothing similar near that price so all they could do was offer a refund.... I declined as i wanted to find out if there was anything else i could do about it... the fridge was ÂĢ500 (very good price.. the closest they can do ÂĢ780!) No offer of a discount or anything...... Anyone know any laws or have any tips on how to get something like i ordered without spending another ÂĢ280 I'm gutted.
Replies sorted oldest to newest
I have no idea . . . about anything if I'm honest
Yes Erin, it was new though and only ÂĢ494 with ice a water.... cheapest i could find, i would love to ring them back with a load of consumers rights jargon and spout off about how they've had my money for 2 wks so entered into a contract blah blah. I just need the bullets 
Citizens' Advice Bureau Jen. They'll be able to tell you if there's anything you can do....and how to do it.
Originally Posted by Jenstar:
Erin now i look like a looney 
You talking to yourself again Jen
Originally Posted by Aimee:
Originally Posted by Jenstar:
Erin now i look like a looney
You talking to yourself again Jen
I'm like
Originally Posted by Jenstar:
Erin now i look like a looney
sorry Jen it's me that's the loony that was a refurbished one and not new .
tell them youre gonna write to national newspaper or say what theyve done on facebook stuff like that
usually makes them perk up a bit
social media can be your friend & their enemy
Originally Posted by Jenstar:
Originally Posted by Extremely Fluffy Fluffy Thing:
Citizens' Advice Bureau Jen. They'll be able to tell you if there's anything you can do....and how to do it.
Doesnt it take weeks to get an appointment with them?
Sale of goods act Jen ,might help
Originally Posted by pirate1111:
tell them youre gonna write to national newspaper or say what theyve done on facebook stuff like that
usually makes them perk up a bit
social media can be your friend & their enemy
Ive already been ranting on FB and elsewhere... i didnt check if they have a fb page though!
dont go bonkers though jen-dont get yourself into trouble-just state the facts of how you were treated
Originally Posted by Jenstar:
Originally Posted by Extremely Fluffy Fluffy Thing:
Citizens' Advice Bureau Jen. They'll be able to tell you if there's anything you can do....and how to do it.
Doesnt it take weeks to get an appointment with them?
No idea, don't they still do drop-in clinics?
Originally Posted by Jenstar:
You talking to yourself again Jen
I'm like
Erin posted something and then removed it whilst i was replying to her
I thought you or us had lost the plot
Aw I was just about to link you to Martin Lewis' facebook. Not sure how good he is at getting back to PMs but I know people post queries on his statuses and he replies to them. He's that MoneySavingExpert person.
Originally Posted by Extremely Fluffy Fluffy Thing:
Originally Posted by Jenstar:
Originally Posted by Extremely Fluffy Fluffy Thing:
Citizens' Advice Bureau Jen. They'll be able to tell you if there's anything you can do....and how to do it.
Doesnt it take weeks to get an appointment with them?
No idea, don't they still do drop-in clinics?
I don;t think she'll be needing Samaritans just yet 
Trading standards might be helpful
I feel for you jen, it's extremely annoying and the fact that they kept your money for 2 weeks before notifying you, is just wrong!!!
I feel for you jen, it's extremely annoying and the fact that they kept your money for 2 weeks before notifying you, is just wrong!!!
Originally Posted by Ells:
Aw I was just about to link you to Martin Lewis' facebook. Not sure how good he is at getting back to PMs but I know people post queries on his statuses and he replies to them. He's that MoneySavingExpert person.
Thanx Ells, I posted on his forums and was basically told to take the refund
Don't blame you Jenstar, flippin' liberty
Jen have you looked on their website to see if they are still advertising the same one?
Originally Posted by Jenstar:
Originally Posted by Ells:
Aw I was just about to link you to Martin Lewis' facebook. Not sure how good he is at getting back to PMs but I know people post queries on his statuses and he replies to them. He's that MoneySavingExpert person.
Thanx Ells, I posted on his forums and was basically told to take the refund
If you've decided to be refunded surely you're entitled to ask for interest to be paid on the amount of money they had since they received it.
Originally Posted by Cinds:
Jen have you looked on their website to see if they are still advertising the same one?
Yeah Cinds, it was price increased by ÂĢ130 the day after i bought it and the day after that it was sold out.. The guy said it was Beko who had let them down.. They'd agreed to supply them but didn't, he'd had loads of calls about the same product. I'm actually glad in a way (now I've calmed down lol) I was a bit iffy about buying Beko to start with.
Awww sorry for your trouble Jen 
Samsung are a fantastic brand i.m.o. Hope it'll be ok in the long run.
You can bet that they are keeping their promise to supply to the ones who bought it at the higher price and shafting those who bought it on sale!
Have you tried
IhadafridgenowIdon'tandwhatcanidoaboutit.com
Originally Posted by Saint:
Have you tried
IhadafridgenowIdon'tandwhatcanidoaboutit.com
Saint have you tried Doyouwantaslap.com 
Try
imitationisthesincerestformofflattery.co.uk
Originally Posted by Saint:
Try
imitationisthesincerestformofflattery.co.uk
Allright... after I finish saintyisabigeeeeejit.com
Originally Posted by Jenstar:
Originally Posted by Cinds:
Jen have you looked on their website to see if they are still advertising the same one?
Yeah Cinds, it was price increased by ÂĢ130 the day after i bought it and the day after that it was sold out.. The guy said it was Beko who had let them down.. They'd agreed to supply them but didn't, he'd had loads of calls about the same product. I'm actually glad in a way (now I've calmed down lol) I was a bit iffy about buying Beko to start with.
any Beko item I was foolish enough to buy blew up so I personally think you've had a lucky escape
Originally Posted by Pengy:
Originally Posted by Jenstar:
Originally Posted by Cinds:
Jen have you looked on their website to see if they are still advertising the same one?
Yeah Cinds, it was price increased by ÂĢ130 the day after i bought it and the day after that it was sold out.. The guy said it was Beko who had let them down.. They'd agreed to supply them but didn't, he'd had loads of calls about the same product. I'm actually glad in a way (now I've calmed down lol) I was a bit iffy about buying Beko to start with.
any Beko item I was foolish enough to buy blew up so I personally think you've had a lucky escape
Was Aimee anywhere nearby on each occasion?
My Beko appliances seem to be performing OK.
Originally Posted by Extremely Fluffy Fluffy Thing:
Originally Posted by Pengy:
Originally Posted by Jenstar:
Originally Posted by Cinds:
Jen have you looked on their website to see if they are still advertising the same one?
Yeah Cinds, it was price increased by ÂĢ130 the day after i bought it and the day after that it was sold out.. The guy said it was Beko who had let them down.. They'd agreed to supply them but didn't, he'd had loads of calls about the same product. I'm actually glad in a way (now I've calmed down lol) I was a bit iffy about buying Beko to start with.
any Beko item I was foolish enough to buy blew up so I personally think you've had a lucky escape
Was Aimee anywhere nearby on each occasion?
Poor AImee... She can't help it if she has telekinetic powers 
Just recently I have had to replace my cooker, fridge, iron, tumble drier and now my toaster. I could kill my partner. I blame him for the drier and toaster. The rest are just normal wear and tear but he used the drier every single day, 3 or 4 times a day for drying work clothes before work, single items for his bath, small loads when he washes 2 tshirts and a pair of socks and then maybe I'd be lucky if he loaded a full wash into the drier. What used to irritate me the most was when he'd open the washing machine, see I'd already washed a full load and instead of putting it in the drier he'd put in his pants/socks/tshirt and re-do the whole lot OR take out one tshirt or whatever that he was looking for a dry that on his own.
Does anyone want him? He's lazy, snores, grumpy and breaks appliances but he's really loving and will do mostly anything you ask Open to offers.
And I realise my post ^^ was a little off topic but he's just told me about the toaster so I'm pissed off.
Originally Posted by Ells:
Just recently I have had to replace my cooker, fridge, iron, tumble drier and now my toaster. I could kill my partner. I blame him for the drier and toaster. The rest are just normal wear and tear but he used the drier every single day, 3 or 4 times a day for drying work clothes before work, single items for his bath, small loads when he washes 2 tshirts and a pair of socks and then maybe I'd be lucky if he loaded a full wash into the drier. What used to irritate me the most was when he'd open the washing machine, see I'd already washed a full load and instead of putting it in the drier he'd put in his pants/socks/tshirt and re-do the whole lot OR take out one tshirt or whatever that he was looking for a dry that on his own.
Does anyone want him? He's lazy, snores, grumpy and breaks appliances but he's really loving and will do mostly anything you ask Open to offers.
Now. there is case for a refund, and a crate of wine in condolence if ever I saw one 