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Originally Posted by Rosemary O'Neill:

Hi there! Sure, we can take a look to see if there's something causing a disturbance in the force...I'll post back when we have an answer.

 

By getting "thrown out," do you mean they are suddenly logged out? Or is the interface hanging? Or are they getting an error message?

Hi Rosemary.

The site actually closed down and when I reopened it, I had been logged out.

It was also very coggy when trying to post.

Yogi19
Originally Posted by Rosemary O'Neill:

We can't find anything special happening on the server that hosts this site...can you please post in our support site so we can troubleshoot properly? You can either email support@socialstrata.com or go to http://socialstrata.com/support and post an issue in the Hoop.la area. That way we can get more info from you and see where the trouble is occurring.

 

Thanks!

Dame and Baz are locked out and getting Will Robinson atm.

 

Yogi19
Originally Posted by Yogi19:
Originally Posted by Rosemary O'Neill:

We can't find anything special happening on the server that hosts this site...can you please post in our support site so we can troubleshoot properly? You can either email support@socialstrata.com or go to http://socialstrata.com/support and post an issue in the Hoop.la area. That way we can get more info from you and see where the trouble is occurring.

 

Thanks!

Dame and Baz are locked out and getting Will Robinson atm.

 

 

 

Ros was locked out too and gave up....it lasted about 30 minutes. Like you Yogi, I have no clue where to go on the link Rosemary posted, I'll sit with you until someone points the way 

Dame_Ann_Average
Originally Posted by Dame_Ann_Average:
Originally Posted by Yogi19:
Originally Posted by Rosemary O'Neill:

We can't find anything special happening on the server that hosts this site...can you please post in our support site so we can troubleshoot properly? You can either email support@socialstrata.com or go to http://socialstrata.com/support and post an issue in the Hoop.la area. That way we can get more info from you and see where the trouble is occurring.

 

Thanks!

Dame and Baz are locked out and getting Will Robinson atm.

 

 

 

Ros was locked out too and gave up....it lasted about 30 minutes. Like you Yogi, I have no clue where to go on the link Rosemary posted, I'll sit with you until someone points the way 

I've just been booted out again!

*waits with Dame*

Yogi19
Originally Posted by Yogi19:
Originally Posted by Rosemary O'Neill:

We can't find anything special happening on the server that hosts this site...can you please post in our support site so we can troubleshoot properly? You can either email support@socialstrata.com or go to http://socialstrata.com/support and post an issue in the Hoop.la area. That way we can get more info from you and see where the trouble is occurring.

 

Thanks!

Dame and Baz are locked out and getting Will Robinson atm.

 

Yes , as was Ros and Weesmurf . I got back from Will Robinson land and then couldn't post and got the not responding message  

Baz

If you want to report an issue on the Social Strata site:

https://www.socialstrata.com/support/topics/hoopla

Click on the green Post and select Support Topic.

From Topic Type select Issue.

Create the post in a similar way as creating a topic here.

Before you click on the green Publish box at the end put a tick against the Hoop.la box under Service at the right of the screen.

 

Yogi and Dame, you are already registered there with the same name as here.

Baz, you are registered as Baz-a-dazzle-Santa

 

El Loro
Originally Posted by El Loro:

If you want to report an issue on the Social Strata site:

https://www.socialstrata.com/support/topics/hoopla

Click on the green Post and select Support Topic.

From Topic Type select Issue.

Create the post in a similar way as creating a topic here.

Before you click on the green Publish box at the end put a tick against the Hoop.la box under Service at the right of the screen.

 

Yogi and Dame, you are already registered there with the same name as here.

Baz, you are registered as Baz-a-dazzle-Santa

 

Thanks El, but I must be missing something because I can't see the green Post and Select Support Topic.

Yogi19
Last edited by Yogi19

I see on the Social Strata twitter pages that on the 13th they were investigating some network connectivity issues (dropped packets and latency) at their data center. Later they posted that the issues had been resolved but would keep an eye out. I'm guessing that this related to the problems people were having here.

 

El Loro

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