Good morning everyone 
Cloudy here and there must have been a bit of rain during the night as I can see that the roads are damp.
at my client who rang me after 9 pm re my letter sent nearly 4 weeks ago (and a recent reminder) with a couple of queries. I wanted details of a dividend where he hadn't included a dividend voucher - the company no longer sends this through the post, only via internet - he refuses to use the internet - the dividend goes straight into his bank account - what should he do? Answer is of course to let me know how much went into his bank account.
In previous year he had two TSB accounts with interest but he had given me the interest certificate for one of them for the return I'm doing. So I had asked if he had closed the other account or if there was a missing certificate - I gave details of the missing bank account interest even including a copy of the certificate for the previous year. He didn't mention that when he rang me so I asked him. He then asked which account and I said the details are in my letter. He then said he'd received a letter from the TSB but hadn't opened it yet.
I hope everyone has a good day 